1. Return & Exchange Eligibility We accept returns and exchanges within 7 days from the date you receive your order, provided that the following conditions are met:
The item is unused, unworn, unwashed, and in its original condition.
All original tags, packaging, and labels remain intact and attached.
Proof of purchase (such as your order confirmation email or invoice) is provided.
Non-Returnable Items:
Sale or clearance items, promotional items, and gift cards.
Intimate apparel, innerwear, or accessories due to hygiene reasons.
2. Return & Exchange Process
Submit a Request: Contact our customer support team at support@elminafashionhouse.easy.co with your order number, photo proof of the item, and the reason for the return/exchange.
Review & Approval: Our team will review your request within 1–2 business days and provide instructions and the return shipping address upon approval.
Ship the Item: Send the item back using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the item delivered was incorrect or defective.
3. Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 5 to 7 business days.
Please note that original shipping fees are non-refundable.
4. Damaged, Defective, or Incorrect Items If you received a defective, damaged, or incorrect item, please notify us immediately within 48 hours of receiving your package. Include clear photos of the item and packaging, and we will arrange a replacement or full refund at no additional cost to you.
Contact Us For any questions regarding our Refund & Return Policy, please reach out to us:
Email: elminafashionhouse@gmail.com